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| − | Here are a few references:
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| − | Landauer, T. K. (1995). The Trouble with Computers; Usefulness, Usability, and Productivity. Cambridge, MA; London, England, The MIT Press.
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| − | Karat, C.-M. (1994). A business case approach to usability. Cost-Justifying Usability. R. Bias and D. Mayhew. New York, Academic Press: 45-70.
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| − | Chapanis, A. (1991). The business case for human factors in informatics. Human Factors for Informatics Usability. Shackel, Brian and
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| − | Richardson. Cambridge, U.K., Cambridge University: 39-71.
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| − | Zhang (1999). Usability Problems with electronic medical record. AMIA Fall Conference, Washington, DC.
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| − | An IBM study indicates that $1 spent on usability design saves $100 return.
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| − | [[Category:EMR]]
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| − | [[Category: Usability]]
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