Vendor Selection Criteria
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Revision as of 17:50, 13 September 2009 by Carl Vartian (Talk | contribs)
Contents
Example Vendor Evaluation Criteria
Demonstrate Clinical Functionality (25%)
- How well is the vendor able to demonstrate the clinical functionality required by [your organization]?
- Is the software flexible enough to meet our current needs and allow for future changes?
- Does the software have functions of supporting clinical decisions?
- Does the software have functions of assisting nurses in documentations?
- Is the vendor able to create interfaces for physicians' office EMRs to allow viewing and sharing of clinical, financial (insurance) and other data?
- How easily and quickly can the embedded clinical decision support be modified when new published guidelines or evidence-based medicine studies are published? Will they be responsible for these updates (and at what cost) or will that be our responsibility?
Acquisition and Implementation Cost (25%)
- What is the total financial investment required to acquire and fully implement the proposed solution?
- What is the estimated time that it will take for the investment of the vendor to pay for itself based on projected savings?
Hardware Platform and Technical Requirements (20%)
- Compared retail broker workstation alternatives, including proprietary and third party packages, based on user requirements and technology/operational considerations. Project included EMR development and response evaluation
- How well is the vendor able to meet our technical requirements ?
- How flexible is the vendor to change requirements and what are the cost?
- How hard is to implement new modules within the system?
- How well is the vendor able to create and maintain interfaces to our existing systems?
- How well is the vendor able to migrate our data from actual system to the new, if it is neccesary?
- Is the vendors's software created with the most adequate developing technology? Platform? Language? Databases?
- Will we do periodic updates, or will the vendor do this as part of the contract? How often are they released?
- Do we plan on-site or remote hosting for the system?
- If we plan to utilize remote hosting, how safe, sound, and accessible are these data?
- Is the hardware user friendly in all departments? (i.e. nursing, pharmacy, pulmonary,..etc.)
- Will the vendor provide a mock system for testing?
- What is the responding duration of each entry and information extraction? Is there any delay?
- How the data structure for storing data? Is it expandable? Is it easy to be extracted for future analysis?
Implementability (15%)
- How much time, effort, and resources will be required to successfully implement?
- What is the vendors track record for successfully implementing its system in similar settings?
- Do the vendors provide detailed plan for implementation, training and quality control?
- Will the vendor supply on site support when we "go-live" and how long will they be available?
Vendor Partnership and On-going viability (10%)
- Create a list of vendor selection criteria, and evaluate the vendors and software: review responses to the RFP; schedule demonstrations; check references; and, use proven tools/templates for assessing and consistently comparing vendors.
- Research available EMR systems and vendors: determine if your jurisdiction has a "pre-approved" vendor list; develop checklists & questionnaires to assist with product comparison; and, prepare a Request for Proposals (RFP).
- What type of long-term relationship do we think we can expect from the vendor?
- How stable is the company?
- How many new contracts have they signed in the past year?
- How many uninstall's have been done the last year?
- Does word of mouth support that the company believes in service after the sale?
- What is the vendor's cost per year after implementation?
- How the vendor provides technical support? On site or remote? Package or individual project based?
Future Vision (5%)
- What is the vendor's five-year strategic plan?
- What percentage of revenue is being re-invested into R&D?
- How does the company capture/communicate client concerns for re-engineering? i.e. Is this a learning company?
- What "game changers" are on the drawing board? Are these related to one of our organization's core goals?
- Compared retail broker workstation alternatives, including proprietary and third party packages, based on user requirements and technology/operational considerations. Project included EMR development and response evaluation
Extra Credit (optional)
- Can the company demonstrate tangible ways that use of the product can increase hospital revenue? If yes, can you validate this/these claims?
- Is the vendor willing to contract to go "at risk" for any part(s) of the contract?
- What other services does the company offer (especially useful for rural or small hospitals or practices)? e.g. consultants to do special projects, data transmission/claims, billing