As a Registered Respiratory Therapist I’ve worked in the hospital and homecare. I moved from the clinical to the operations side of managed care beginning at UnitedHealthcare, where I worked in Medical Management, Network Management and Consumer Affairs. My experience with HIT began at Passport Health Communications (aka Passport Health), a software-as-a-service, revenue cycle management company. My work at Passport involved technical support, QA, content management, and product development.
Currently I’m a Senior Business Analyst at WellCare Health Plans. WellCare is a payer that focuses on government-sponsored health care for low-income, elderly, and disabled members often with complex medical conditions. I work in the Clinical Services Organization, System Integration department, and much of what I do involves system configuration and support projects for the medical management platform.
My work in health care is varied but has always intersected which is what attracted me to clinical informatics. I’m drawn to its interdisciplinary nature. I’m particularly interested in clinical decision support.
I live in Nashville, TN.
I’m on LinkedIn: www.linkedin.com/pub/joanna-diamond-rrt/31/4a2/925/en